In November 2021, I obtained a loan of $29,555 from USAA to pay off that lease. In May 2021 I took out a lease with Hyundai Motor Finance (HMF). I just want something simple from them, and that is to honor the pay off check (not just deposit it), close out my account, send accurate info to the credit bureau and release my lien to the current lien holder….Is this too much to ask from a company? This is so sad and highly disappointing that they handle business in this way.ĬLOSE MY ACCOUNT!!!! SEND ACCURATE INFO TO CREDIT BUREAU AND RELEASE LIEN TO CURRENT LIEN HOLDER (PENTAGON FEDERAL CREDIT UNION) I am almost 60 years old, and have never done business with a company like this, who does not value and do right by their customers. They are telling me that it's an internal issue, but of course this doesn't make sense. This account has been sent to a so called Escalation Department, where nothing gets resolved or corrected. Once you pay them off is when you will discover their incompetency in billing and business practice. As of May, this account still remains open and reporting false info to the credit bureau, which negatively affects me. Hyundai Motor Finance cashed a pay off check in February, but has yet to send a letter acknowledging the payoff….Nor have they closed the account. I have been requesting to close my car loan account after refinancing with another loan company. You can do all the right things by them, and they will hurt you at the end. This company had incompetent people, who will lie instead of having integrity. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision. CRI is just a subset of the overall rating for the company. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Please do not post any personal information relating to yourself, or employees of Hyundai Motor Company as these comments will not be approved.Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. You can find contact details for Hyundai Motor Company above.Ĭomments are moderated so may not appear immediately. Initial complaints should be directed to Hyundai Motor Company directly. Use this comments section to discuss problems you have had with Hyundai Motor Company, or how they have handled your complaints. Hyundai Motor Company complaints contactsĮmail Customer Care on Customer Care Contact Form Hyundai sold 4.4 million vehicles worldwide in 2012, and with Kia, total sales were 7.12 million.
In 2008, Hyundai Motor was ranked as the eighth largest automaker. The company was founded in 1967 and, along with its 32.8% owned subsidiary, Kia Motors, together comprise the Hyundai Motor Group, which is the world's fifth largest automaker based on annual vehicle sales in 2012. The Hyundai Motor Company is a South Korean multinational automotive manufacturer headquartered in Seoul, South Korea.
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